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Guide to Renting

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We have gathered some information regarding the most frequently asked questions  for Landlords.  Please don’t hesitate to contact our team on 6361 0133 with any further queries you may have about renting your property.

WHAT IS A CONDITION REPORT?

This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition. This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified.

On top of this we also take a full set of detailed dated photographs of both the internal and external aspects of the property

WHAT IS A ROUTINE INSPECTION?

Routine inspections are conducted 8 weeks after a tenant takes possession of the property and are then conducted every 3-6 months depending on the property. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the John Cook Real Estate Property Management Team will contact you to discuss items noted on the report.

WHAT HAPPENS WHEN A TENANT STOPS PAYING RENT?

When a tenant falls behind in their rental payments they contacted by our staff by phone, SMS, email and mail with reminders notifying them of the breach and advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period then a termination notice is issued requiring that they vacate the premises.

HOW DO TENANTS PAY THEIR RENT?

Tenants have several options to pay their rent, leaving no excuse for late payments.

  • By cheque or money order
  • Internet Banking through their chosen financial institution
  • BPAY
  • Cash payments any National Australia Bank Branch
  • EFTPOS
  • Centrelink deductions

WHEN DOES THE MONEY GET PAID INTO MY ACCOUNT?

At the end of every month all monies held, unless instructed otherwise, is paid to you by way of direct debit to your nominated bank account or by cheque. A statement is issued at the same time outlining the debits and credits for that month as well as copies of any invoices paid on your behalf.

Mid Month payments can also be arranged (there is an additional small charge for this service).

More useful information for landlords can be found at the below website:

CLICK HERE FOR: NSW Fair Trading info for Landlords